PRIVACY POLICY

Effective Date: September 29, 2026
Website: crazyconchaz.com
Business Name: Crazy Conchaz (“Company,” “we,” “us,” “our”)
Address: 87 Rainey St, Austin, TX 78701
Phone: 855-272-9987
Email: crazyconchazatx@gmail.com

Crazy Conchaz respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit crazyconchaz.com, interact with us online, place an order, inquire about events, make a reservation, or communicate with us by phone, email, or text message.

1) Information We Collect

A. Information you provide directly

We may collect:

• Name, email address, phone number
• Reservation details (date/time, party size, preferences)
• Event inquiries (date, details, budget, attendance estimates)
• Order details (items purchased, order history, receipts)
• Messages you submit (contact forms, emails, chat messages)
• Marketing preferences and opt-in/opt-out status

B. Information collected automatically

When you use our website, we may collect:

• IP address, device identifiers, browser type, operating system
• Pages viewed, links clicked, time spent on pages, referring/exit pages
• Approximate location (derived from IP address)
• Cookie and tracking data (see Section 6)

C. Information from third parties

We may receive information from:

• Toast (online ordering/payment processing and transaction details)
• GoHighLevel (CRM, forms, messaging, automation, and lead tracking)
• Advertising and analytics partners (such as Meta and Google)
• Social media platforms if you interact with our pages

Payment note: Payments for online orders are processed through Toast and related providers. We do not store full payment card numbers on our servers.

2) How We Use Your Information

We use your information to:

• Provide and operate our website, ordering, reservations, and services
• Process and fulfill orders and send confirmations/receipts
• Respond to inquiries and provide customer support
• Manage event requests and bookings
• Improve our website, menus, and customer experience
• Send service-related updates (reservation confirmations, operational notices)
• Send marketing messages when permitted (see Section 3)
• Measure and improve advertising performance (Meta/Google)
• Protect against fraud, abuse, and security threats
• Comply with legal obligations and enforce our policies

3) Text Messages, Calls, and FCC-Related Disclosures

If you provide your phone number, you may receive calls or text messages from Crazy Conchaz for customer service, reservations, events, operational updates, or marketing—depending on your choices and applicable law.

SMS / Text Messaging (Marketing & Operational)

• By opting in to receive texts, you authorize Crazy Conchaz to send text messages to the number you provide, including messages sent using an automated system, as allowed by law.
• Message frequency varies.
• Message and data rates may apply.
• You can opt out at any time by replying STOP. After opting out, you may receive one final message confirming your opt-out.
• For help, reply HELP or email crazyconchazatx@gmail.com.
• Consent is not a condition of purchase.
• We do not share your mobile number or text-messaging consent with third parties or affiliates for their marketing purposes.

Calls & Call Recording

• Calls with Crazy Conchaz may be recorded for quality assurance, training, and dispute resolution where permitted by law.
• Where required, we will provide notice at the time of the call.

4) How We Share Information

We may share information with:

• Service providers who help us operate our business (website hosting, analytics, CRM, marketing, messaging, customer support tools)
• Toast and related providers to process orders and payments
• GoHighLevel to manage contacts, forms, communications, and marketing automation
• Advertising/analytics partners (such as Meta and Google) to measure performance and improve advertising
• Legal and safety recipients if required to comply with law, respond to lawful requests, protect our rights, investigate fraud, or protect customers and staff
• Business transfers if we undergo a merger, acquisition, financing, or sale of assets

We do not sell your personal information for money.
Some advertising-related data sharing may be considered “sharing” under certain state privacy laws when used for targeted advertising.

We do not share your mobile number or text-messaging consent with third parties or affiliates for their marketing purposes.

5) Your Choices and Privacy Rights

You can:

• Opt out of marketing emails using the unsubscribe link in our emails
• Opt out of texts by replying STOP
• Request access, correction, or deletion of personal information (subject to legal exceptions)
• Request information about how we use/share your information

To exercise these rights, email crazyconchazatx@gmail.com.

6) Cookies, Pixels, and Tracking

We use cookies and similar technologies (including pixels) to:

• Keep the site functioning and remember preferences
• Understand traffic and site performance
• Support advertising, retargeting, and measurement via platforms like Meta and Google

Your controls:

• You can manage cookies through your browser settings.
• If we provide a cookie banner/preferences tool, you can adjust settings there.
• Blocking some cookies may impact website functionality.

For more detail, see our Cookie Policy.

7) Data Retention

We retain personal information only as long as reasonably necessary for:

• Operating our services (orders, reservations, communications)
• Legitimate business needs (analytics, recordkeeping)
• Legal, tax, accounting, or dispute resolution requirements

8) Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No system is completely secure, and we cannot guarantee absolute security of data transmitted to or stored by us.

9) Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us at crazyconchazatx@gmail.com and we will take appropriate steps to delete it.

10) Contact Us

Crazy Conchaz
87 Rainey St, Austin, TX 78701

Phone: 855-272-9987
Email: crazyconchazatx@gmail.com

11) Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.